Legal and Privacy

Coinbase maintains security measures and financial protections that cover a portion of digital assets held across our storage systems against losses from theft, including cybersecurity breaches.  However, these protections do not cover any losses resulting from unauthorized access to your personal Coinbase account due to a loss of your credentials, including any API keys you create. It is your responsibility to use a strong password and maintain control of all login credentials you use to access Coinbase. Digital assets are not within scope of the jurisdiction of the UK Financial Ombudsman Service, nor are they subject to protection under the UK Financial Services Compensation Scheme. In case of a covered security event, we will endeavor to make you whole; however, total losses may exceed available recovery funds so your assets may still be at risk.

Cash balances, such as British Pounds, which customers store with Coinbase are held as E-Money in your Coinbase account(s).  Our E-Money services are regulated by the UK Financial Conduct Authority (FCA) and E-Money in your Coinbase account(s) is issued by CB Payments Ltd which is an electronic money institution authorised and regulated by the FCA. E-Money is not subject to protection under the UK Financial Services Compensation Scheme.

In the last few years, it has become increasingly common for tech companies to censor customers or close their accounts for a range of reasons (e.g., misinformation). Luckily, as a crypto business we don’t face this issue as frequently as a social network does, but we still need to set clear policies around acceptable use of our products. You can read our Prohibited and Conditional Use Policy here.

• Disputes: If you would like to file a formal complaint with Coinbase, please contact us via this help page.

• Criminal matters: Subpoenas for criminal matters can be submitted by Law Enforcement Officers via our portal at https://app.kodexglobal.com/coinbase-intl/signup?source=legal-intl.

• Civil matters: If you are trying to serve Coinbase with official court documents, these documents must be served in accordance with local law. Our address for service is  c/- JTC, The Scalpel, 18th Floor, 52 Lime Street, London, EC3M 7AF, United Kingdom.