Consumer Protection Tuesday: That unclaimed property letter is real, here's how to verify it safely
Tl;dr: If you received a notice about unclaimed property from Coinbase via our partner Eisen, it's legitimate. Log in directly to your account to keep it active and while you're there, a lot has changed
Why you're hearing from us
State unclaimed property laws require companies like Coinbase to attempt to contact customers before an account is considered abandoned and assets are transferred to the state (a process known as "escheatment"). To help meet these requirements, Coinbase partners with Eisen, a compliance firm that sends these notices by mail on our behalf.
So if a letter from Eisen about your Coinbase account arrived in your mailbox: it's real, and it's worth acting on.
How to respond the safe way
Because scammers often imitate legitimate notices, verify before you act:
Don't click links in unexpected emails or texts. Instead, type the address into your browser yourself.
To respond to a letter: type claims.coinbase.com directly into your browser and enter the claim code from your notice.
Or simply log in at coinbase.com or in the Coinbase app. Logging in keeps your account active and prevents it from getting transferred to the state - no claim code needed.
Update your contact information while you're logged in so future notices reach you directly.
A reminder of what Coinbase will never do: ask for your password, 2FA codes, or recovery phrase; instruct you to move funds to "keep them safe"; or request payment of any kind to "release" unclaimed property.
If you don't act, your assets may eventually be transferred to your state, where reclaiming them is possible but slower. Logging in takes two minutes.
Haven’t logged in recently? Here's what you've missed
The easiest way to protect your assets is also a good excuse to see how much Coinbase has grown. A few highlights:
The Everything Exchange is taking shape
Stocks, prediction markets, perpetual futures (including stock perps), and pre-IPOs, all in one place
Options trading coming soon, plus new prediction market features, Advanced trade upgrades, and Coinbase Advisor - check out all of the latest here.
DEX trading, simplified: access millions more assets on Base and Solana, right from the main Coinbase app.
Your financial services hub
Coinbase One Card: now with a travel portal and USDC deposit features
Borrow against your crypto without selling it
Lend your USDC and earn competitive yield
Pay anyone, anywhere with peer-to-peer crypto payments on the Pay tab
